Maximum uptime, all the time

The game changer
Get ready. The world’s cities are about to get a lot smarter.


MAX, the elevator industry’s first real-time, cloud-based predictive maintenance solution.

It’s set to take elevator availability, reliability and efficiency to new heights.

Our smart, machine learning Internet of Things (IoT) solution dramatically increases elevator availability by reducing out-of-service situations through real-time diagnostics. MAX predicts maintenance issues before they occur, and empowers elevator engineers by flagging the need to replace components and systems before the end of their lifecycle.
Introducing MAX, the elevator industry’s first real-time, cloud-based predictive maintenance solution. It’s set to take elevator availability, reliability and efficiency to new heights.

Maximizing efficiency, availability, service quality and customer satisfaction.

The challenge of
urban efficiency

of the world’s population living in cities by the end of the century

Cities are growing fast and increasingly dense. Over the next three decades, an additional three billion people will move into urban centers worldwide. By the end of the century, 70% of the globe’s population will live in cities.

More people and traffic in cities means less time – time that people truly need. MAX gives back some of this precious time by increasing the availability of the world’s most common and safest mode of transportation: elevators.

More than
12 million elevators move one billion people every day.

Worldwide, more than 12 million elevators make seven billion trips and move over one billion people every day. Yet every year, maintenance needs render elevators unavailable for a total of 190 million hours.

MAX dramatically improves elevator availability and overall system efficiency.

years waiting
for elevators

A study by Columbia University students found that in New York City office workers spent a cumulative 16.6 years waiting for elevators, underscoring the need to increase both elevator availability and efficiency.

With MAX, New York City office workers have the potential to get back more than eight years of free time.

Keeping people moving

MAX is set to revolutionize the elevator industry. This data-driven maintenance technology has the power to cut downtime by up to 50%.

MAX collects and sends real-time data from connected elevators to the intelligent cloud. Intricate algorithms calculate the remaining lifetime of
each elevator’s key components and systems, determining which parts will require maintenance and when.

Truly game-changing
elevator maintenance

With MAX as their digital-age partner, our 20,000+ global service engineers and technicians receive real-time alerts for pre-issue repairs, enabling them to be more proactive with customers. This includes scheduling maintenance tasks ahead of elevator breakdowns and at times of minimal disruption within the building. In this way, our engineers help building managers and users avoid the frustration and inconvenience of out-of-service elevators.

In a MAX-connected building,
elevator users, owners and operators get:

...increased uptime.
...better capacity for planning.
...more transparency.
...prolonged elevator lifetime.
...enhanced safety and reliability.
The combination of cloud technology, Big Data and machine learning makes MAX an invaluable asset
for building owners and custodians. And the benefits MAX brings get bigger and better over time.

MAX features:

24/7 availability of data

Clear and transparent elevator information, including elevators in service and their availability, are always at hand. MAX also records service data such as the number of maintenance visits and dates of visits.

Callback patterns

MAX recognizes patterns between callbacks through continuous data analysis, enabling proactive contact with customers to resolve any problems.

Multiple-year capital expenditure planner:

In the near future, the wear and tear of elevator components will be predicted via MAX’s unique algorithms. Hard facts on required repairs or replacements that are readily at hand help you plan your budgets well in advance, and are especially useful in planning the replacement of expensive components such as ropes or doors.

Service button

The technician activates this digital button, letting you see in real time that your service request has been answered and your elevator is being serviced.

Back-in-service signal

The technician activates this signal to inform you that your elevator is available again.

Counters for trips and door movements

How many trips has an elevator made? How many door movements have taken place?
Counters that clearly record this information help customers and technicians see where and why any overuse or wear and tear occurs.

The expertise and
power behind MAX

At thyssenkrupp, we’re reinventing how elevators are serviced.

We’re bringing the elevator industry into the digital age by integrating machine learning IoT technology to deliver a breakthrough service solution. MAX is the result of an extensive two-year R&D process conducted by our maintenance engineers and field specialists in partnership with Microsoft data scientists and software programmers.

MAX analyzes real-time data from elevators around the world and provides our maintenance control hub with a vast level of detail. This allows us to assess the health of connected elevators and their components. The result is a fundamental shift from reactive to proactive maintenance – and the many benefits that go along with it.

MAX delivers maximum uptime, all the time.

Have any questions?

Find out more about MAX’s features and how they can benefit you.
Download brochure

How can MAX improve city efficiency and save time in a rapidly urbanizing world? Find out more from thyssenkrupp and Microsoft.
Download report

Contact us

We look forward to hearing from you.
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